Thank you for visiting www.mercurialfootball.com Soccer Shoes online store. Here we are providing the frequently asked questions as well as the answers to assist you. We hope it make clear and informative for you online shopping
Q:Do you accept internationl orders?
A: Yes, we accept orders from the United Stated, Canada,France,United Kingdom, Ireland, Australia,Spain directly though our website.
Q:What are the accepted forms of payment?
A:We accept payment by valid Credit Cards and western union. If you like to pay with western union ,email me please.
Q:Is my payment to your site secure?
A: All payments are done online through the 100% secured. Our site have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology - Our On-line Ordering system is the industry standard for encryption technology-to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to the site. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
Q:Why am I getting an error when I try to pay with my credit card?
A:If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders without payment would be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing if your three orders or more did not go through.
Q:Why was my credit card charged if my order did not go through?
A:If you did not receive an order confirmation number at the end of the transaction, your order was not completed. Our site will reserve funds for purchases from credit cards. These reserved funds will appear back on to your credit card within 24-48 hours. All successful orders would receive an order confirmation number will be billed the charged amount when the item is shipped from our warehouse.If you have any trouble completing your order, please don't hesitate to contact us via Email.
Q:I have purchased from the site previously and I would like to purchase again, how do I do this?
A:If you wish to return to the site at a later date and purchase another product, you will need to enter your original login details on the "Order Status" page. If you have forgotten these details, please click on the "Forgotten Password" button and they will be emailed to you. From here you are ready to continue shopping without having to re-enter your contact details.
Q:How can I track my order?
A:You can check the status of your order at any time by going directly to the Order Status section on our site. Please note that you will need your order number and e-mail address in order to use this feature.
We will send you an e-mail to inform you the tracking number of the express company and tell you how to track your order. You can track shipment on carrier's website, if you cannot see records on the site right away, please try to see records later, because sometimes the carrier input the shipping information slowly, however, we guarantee that the shipment been on the way when you got tracking number from us.
Q: Can I cancel my order?
A: Cancellation of an order must be requested before the order has been dispatched. Because we process all orders as quickly as possible within one day after receive your order payment, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point.
Q: How do I cancel an order?
A: Please contact our Customer Service Department via email or msn within 6 hours of purchasing, if you need to cancel your order. But please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.
Q:Where do I return my items?
A: If for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. Firstly, you should contact our customer service request for a returning address. And Items must be returned within 7 days of original dispatch date in a resalable condition.